IT Support Trainee (Remote) – 0–1 Years | GCC Remote

This remote it support vacancy is open to candidates in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Escalate complex incidents to second-line engineers with full context
• Guide users through password resets, access issues and basic setup
• Monitor ticket queues so nothing breaches response targets
• Support new-joiner account creation and device setup
• Maintain asset and licence records
• Keep users informed about progress on their request
• Troubleshoot common software, printing and connectivity problems

• Solid understanding of Windows and common office software
• Interest in a technical support career
• Clear written English
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support

• Equipment stipend for laptop or headset
• Fully remote work with no commute
• Mentorship from an experienced team lead
• Certificate of completion for internship graduates
• Friendly, multicultural remote team

There is a clear path from this role into a mid-level position as your skills grow.

Applications are welcome from residents of any GCC country. The indicative range for this role is 2,150–4,850 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.