IT Support Trainee (Remote) – 0–1 Years | Ras Al Khaimah, United Arab Emirates

Posted 1 months agoOpenings: 3

0–1 Years ExperienceRemote – QatarRemote – QatarContractIT Support

3,600–8,550 QAR per month

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Applications open to candidates who match the experience level above.

Job summary

About the role

This is a fully remote it support role you can do from home in United Arab Emirates (candidates near Ras Al Khaimah preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

Responsibilities

Support new-joiner account creation and device setup
Monitor ticket queues so nothing breaches response targets
Guide users through password resets, access issues and basic setup
Maintain asset and licence records
Escalate complex incidents to second-line engineers with full context
Respond to first-line IT tickets and log every step taken
Test fixes before closing a ticket

Requirements

Clear written English
Patience explaining technical steps in plain language
Solid understanding of Windows and common office software
Reliable internet and a capable computer
Interest in a technical support career

Preferred skills

Arabic language support
Basic networking knowledge
Experience with a ticketing tool such as Jira or Freshservice
CompTIA A+, ITIL Foundation or similar study

What we offer

Clear performance reviews every quarter
Flexible start times within the Gulf working day
Paid annual leave and public holidays
Monthly internet and home-office allowance
Mentorship from an experienced team lead
Career progression into a mid-level role

Strong performers are supported to take on more complex work within the first six months.

Eligibility

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,600–8,550 AED per month, confirmed at offer stage based on experience.

How to apply

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.