IT Support Trainee (Remote) – 0–1 Years | Riyadh, Saudi Arabia

We are hiring for a remote it support position based in Saudi Arabia (candidates near Riyadh preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup
• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup
• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets
• Respond to first-line IT tickets and log every step taken

• Reliable internet and a capable computer
• Clear written English
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language

• Basic networking knowledge
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Equipment stipend for laptop or headset
• Mentorship from an experienced team lead
• Wellness day each quarter
• Performance bonus linked to clear targets

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 2,150–4,850 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.