IT Support Trainee (Remote) – 0–1 Years | Salalah, Oman

This remote it support vacancy is open to candidates in Oman (candidates near Salalah preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Maintain asset and licence records
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems
• Keep users informed about progress on their request
• Escalate complex incidents to second-line engineers with full context

• Solid understanding of Windows and common office software
• Clear written English
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Interest in a technical support career

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge

• Clear performance reviews every quarter
• Wellness day each quarter
• Referral bonus scheme
• Certificate of completion for internship graduates
• Friendly, multicultural remote team
• Equipment stipend for laptop or headset

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Oman to apply. The indicative range for this role is 300–700 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.