IT Support Trainee (Remote) – 0–1 Years | Worldwide Remote

We are hiring for a remote it support position based in worldwide, with priority given to Gulf-based applicants. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Monitor ticket queues so nothing breaches response targets
• Guide users through password resets, access issues and basic setup
• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems

• Patience explaining technical steps in plain language
• Clear written English
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Reliable internet and a capable computer

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Certificate of completion for internship graduates
• Flexible start times within the Gulf working day
• Referral bonus scheme
• Weekly one-to-one coaching sessions

There is a clear path from this role into a mid-level position as your skills grow.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 3,600–8,550 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.