IT Support Trainee (Remote) – 1–2 Years | Al Rayyan, Qatar

This remote it support vacancy is open to candidates in Qatar (candidates near Al Rayyan preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Monitor ticket queues so nothing breaches response targets
• Keep users informed about progress on their request
• Test fixes before closing a ticket
• Escalate complex incidents to second-line engineers with full context
• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup
• Respond to first-line IT tickets and log every step taken

• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Clear written English
• Reliable internet and a capable computer

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Referral bonus scheme
• Paid annual leave and public holidays
• Access to online learning subscriptions
• Wellness day each quarter
• Paid onboarding and structured training

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,700–10,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.