IT Support Trainee (Remote) – 1–2 Years | Hawalli, Kuwait

This remote it support vacancy is open to candidates in Kuwait (candidates near Hawalli preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Test fixes before closing a ticket
• Monitor ticket queues so nothing breaches response targets
• Maintain asset and licence records
• Escalate complex incidents to second-line engineers with full context
• Write short how-to guides for recurring issues

• Clear written English
• Interest in a technical support career
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Monthly internet and home-office allowance
• Equipment stipend for laptop or headset
• Wellness day each quarter
• Paid onboarding and structured training
• Clear performance reviews every quarter
• Performance bonus linked to clear targets

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–750 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.