IT Support Trainee (Remote) – 1–2 Years | Salalah, Oman

This remote it support vacancy is open to candidates in Oman (candidates near Salalah preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Guide users through password resets, access issues and basic setup
• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records
• Support new-joiner account creation and device setup
• Respond to first-line IT tickets and log every step taken
• Write short how-to guides for recurring issues

• Interest in a technical support career
• Clear written English
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Career progression into a mid-level role
• Paid onboarding and structured training
• Flexible start times within the Gulf working day
• Performance bonus linked to clear targets

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 350–800 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.