IT Support Trainee (Remote) – 1–2 Years | Saudi Arabia

We are hiring for a remote it support position based in Saudi Arabia. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Guide users through password resets, access issues and basic setup
• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Keep users informed about progress on their request
• Test fixes before closing a ticket
• Monitor ticket queues so nothing breaches response targets

• Patience explaining technical steps in plain language
• Clear written English
• Reliable internet and a capable computer
• Interest in a technical support career

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge

• Weekly one-to-one coaching sessions
• Performance bonus linked to clear targets
• Paid annual leave and public holidays
• Equipment stipend for laptop or headset
• Wellness day each quarter
• Certificate of completion for internship graduates

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.