IT Support Trainee (Remote) – 1–2 Years | Worldwide Remote

This is a fully remote it support role you can do from home in worldwide, with priority given to Gulf-based applicants. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Keep users informed about progress on their request
• Guide users through password resets, access issues and basic setup
• Escalate complex incidents to second-line engineers with full context
• Test fixes before closing a ticket
• Maintain asset and licence records
• Write short how-to guides for recurring issues
• Monitor ticket queues so nothing breaches response targets

• Clear written English
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer

• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Access to online learning subscriptions
• Paid onboarding and structured training
• Weekly one-to-one coaching sessions
• Equipment stipend for laptop or headset

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 350–800 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.