IT Support Trainee (Remote) – Fresh Graduates | Abha, Saudi Arabia

We are hiring for a remote it support position based in Saudi Arabia (candidates near Abha preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Test fixes before closing a ticket
• Respond to first-line IT tickets and log every step taken
• Support new-joiner account creation and device setup
• Monitor ticket queues so nothing breaches response targets
• Troubleshoot common software, printing and connectivity problems

• Interest in a technical support career
• Clear written English
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Fully remote work with no commute
• Equipment stipend for laptop or headset
• Mentorship from an experienced team lead
• Flexible start times within the Gulf working day
• Paid onboarding and structured training

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,400–7,650 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.