IT Support Trainee (Remote) – Fresh Graduates | Hawalli, Kuwait

This is a fully remote it support role you can do from home in Kuwait (candidates near Hawalli preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Write short how-to guides for recurring issues
• Monitor ticket queues so nothing breaches response targets
• Test fixes before closing a ticket
• Respond to first-line IT tickets and log every step taken
• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup

• Reliable internet and a capable computer
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Clear written English

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Performance bonus linked to clear targets
• Friendly, multicultural remote team
• Equipment stipend for laptop or headset
• Wellness day each quarter

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–600 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.