IT Support Trainee (Remote) – Fresh Graduates | United Arab Emirates

A work-from-home it support opportunity for people living in United Arab Emirates. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Maintain asset and licence records
• Keep users informed about progress on their request
• Write short how-to guides for recurring issues
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets
• Test fixes before closing a ticket

• Clear written English
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support

• Fully remote work with no commute
• Friendly, multicultural remote team
• Flexible start times within the Gulf working day
• Weekly one-to-one coaching sessions
• Career progression into a mid-level role
• Referral bonus scheme

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,400–8,050 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.