IT Support Trainee (Remote) – Fresh Graduates | Worldwide Remote

This is a fully remote it support role you can do from home in worldwide, with priority given to Gulf-based applicants. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Keep users informed about progress on their request
• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets
• Maintain asset and licence records
• Support new-joiner account creation and device setup
• Test fixes before closing a ticket

• Clear written English
• Reliable internet and a capable computer
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support

• Fully remote work with no commute
• Friendly, multicultural remote team
• Career progression into a mid-level role
• Certificate of completion for internship graduates
• Mentorship from an experienced team lead
• Weekly one-to-one coaching sessions

There is a clear path from this role into a mid-level position as your skills grow.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 3,400–7,650 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.