IT Support Trainee (Remote) – Internship | GCC Remote

This is a fully remote it support role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Write short how-to guides for recurring issues
• Keep users informed about progress on their request
• Test fixes before closing a ticket
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems

• Reliable internet and a capable computer
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Currently studying or graduated within the last two years

• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Clear performance reviews every quarter
• Access to online learning subscriptions
• Monthly internet and home-office allowance
• Equipment stipend for laptop or headset
• Mentorship from an experienced team lead

Regular feedback helps you build a portfolio of measurable results.

Applications are welcome from residents of any GCC country. The indicative range for this role is 120–200 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.