IT Support Trainee (Remote) – Internship | Sohar, Oman

A work-from-home it support opportunity for people living in Oman (candidates near Sohar preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Support new-joiner account creation and device setup
• Keep users informed about progress on their request
• Troubleshoot common software, printing and connectivity problems
• Respond to first-line IT tickets and log every step taken
• Maintain asset and licence records
• Escalate complex incidents to second-line engineers with full context

• Interest in a technical support career
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Clear written English
• Currently studying or graduated within the last two years

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support

• Monthly internet and home-office allowance
• Flexible start times within the Gulf working day
• Fully remote work with no commute
• Clear performance reviews every quarter
• Certificate of completion for internship graduates

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Oman to apply. The indicative range for this role is 120–200 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.