IT Support Trainee (Remote) – Internship | United Arab Emirates

This is a fully remote it support role you can do from home in United Arab Emirates. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Troubleshoot common software, printing and connectivity problems
• Support new-joiner account creation and device setup
• Guide users through password resets, access issues and basic setup
• Test fixes before closing a ticket
• Respond to first-line IT tickets and log every step taken

• Clear written English
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Currently studying or graduated within the last two years

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Certificate of completion for internship graduates
• Monthly internet and home-office allowance
• Mentorship from an experienced team lead
• Equipment stipend for laptop or headset
• Referral bonus scheme

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 1,300–3,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.