IT Support Trainee (Remote) – Internship | Worldwide Remote

A work-from-home it support opportunity for people living in worldwide, with priority given to Gulf-based applicants. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Keep users informed about progress on their request
• Support new-joiner account creation and device setup
• Write short how-to guides for recurring issues
• Monitor ticket queues so nothing breaches response targets

• Clear written English
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Currently studying or graduated within the last two years

• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Weekly one-to-one coaching sessions
• Career progression into a mid-level role
• Clear performance reviews every quarter
• Paid annual leave and public holidays
• Access to online learning subscriptions
• Equipment stipend for laptop or headset

Regular feedback helps you build a portfolio of measurable results.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 1,300–2,950 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.