IT Support Trainee (Remote) – Junior Level | Kuwait

This is a fully remote it support role you can do from home in Kuwait. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems
• Write short how-to guides for recurring issues

• Clear written English
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge

• Certificate of completion for internship graduates
• Flexible start times within the Gulf working day
• Access to online learning subscriptions
• Wellness day each quarter
• Fully remote work with no commute
• Paid onboarding and structured training

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–850 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.