IT Support Trainee (Remote) – Junior Level | Saudi Arabia

A work-from-home it support opportunity for people living in Saudi Arabia. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Keep users informed about progress on their request
• Respond to first-line IT tickets and log every step taken
• Escalate complex incidents to second-line engineers with full context
• Write short how-to guides for recurring issues
• Monitor ticket queues so nothing breaches response targets

• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Clear written English

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• Basic networking knowledge

• Performance bonus linked to clear targets
• Mentorship from an experienced team lead
• Wellness day each quarter
• Certificate of completion for internship graduates
• Weekly one-to-one coaching sessions

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,600–10,350 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.