IT Support Trainee (Remote) – Junior Level | Sharjah, United Arab Emirates

This remote it support vacancy is open to candidates in United Arab Emirates (candidates near Sharjah preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Test fixes before closing a ticket
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems
• Guide users through password resets, access issues and basic setup
• Keep users informed about progress on their request
• Maintain asset and licence records
• Monitor ticket queues so nothing breaches response targets

• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Clear written English
• Interest in a technical support career
• Patience explaining technical steps in plain language

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Weekly one-to-one coaching sessions
• Equipment stipend for laptop or headset
• Career progression into a mid-level role
• Wellness day each quarter
• Monthly internet and home-office allowance
• Certificate of completion for internship graduates

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,600–10,900 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.