IT Support Trainee (Remote) – Junior Level | Sohar, Oman

This is a fully remote it support role you can do from home in Oman (candidates near Sohar preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup
• Write short how-to guides for recurring issues
• Test fixes before closing a ticket
• Monitor ticket queues so nothing breaches response targets

• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Clear written English
• Reliable internet and a capable computer
• Interest in a technical support career

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge

• Flexible start times within the Gulf working day
• Paid annual leave and public holidays
• Mentorship from an experienced team lead
• Certificate of completion for internship graduates

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 400–900 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.