IT Support Trainee (Remote) – No Experience Required | Al Rayyan, Qatar

A work-from-home it support opportunity for people living in Qatar (candidates near Al Rayyan preferred). This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Monitor ticket queues so nothing breaches response targets
• Troubleshoot common software, printing and connectivity problems
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup
• Respond to first-line IT tickets and log every step taken

• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Clear written English
• Interest in a technical support career
• Reliable internet and a capable computer

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Referral bonus scheme
• Clear performance reviews every quarter
• Weekly one-to-one coaching sessions
• Friendly, multicultural remote team
• Equipment stipend for laptop or headset
• Paid onboarding and structured training

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,350–7,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.