IT Support Trainee (Remote) – No Experience Required | GCC Remote

We are hiring for a remote it support position based in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). This role is open to candidates with no previous work experience — full training is provided from day one. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Test fixes before closing a ticket
• Write short how-to guides for recurring issues
• Troubleshoot common software, printing and connectivity problems
• Keep users informed about progress on their request
• Monitor ticket queues so nothing breaches response targets
• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup

• Reliable internet and a capable computer
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Clear written English

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Paid onboarding and structured training
• Certificate of completion for internship graduates
• Flexible start times within the Gulf working day
• Paid annual leave and public holidays
• Access to online learning subscriptions
• Clear performance reviews every quarter

Regular feedback helps you build a portfolio of measurable results.

Applications are welcome from residents of any GCC country. The indicative range for this role is 3,350–7,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.