IT Support Trainee (Remote) – No Experience Required | Salalah, Oman

We are hiring for a remote it support position based in Oman (candidates near Salalah preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Test fixes before closing a ticket
• Troubleshoot common software, printing and connectivity problems
• Respond to first-line IT tickets and log every step taken
• Monitor ticket queues so nothing breaches response targets
• Keep users informed about progress on their request
• Write short how-to guides for recurring issues

• Clear written English
• Reliable internet and a capable computer
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge

• Paid annual leave and public holidays
• Access to online learning subscriptions
• Fully remote work with no commute
• Equipment stipend for laptop or headset
• Clear performance reviews every quarter
• Mentorship from an experienced team lead

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 250–600 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.