Junior IT Helpdesk Technician (Remote) – 0–1 Years | Kuwait

A work-from-home it support opportunity for people living in Kuwait. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Keep users informed about progress on their request
• Monitor ticket queues so nothing breaches response targets

• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Interest in a technical support career
• Clear written English

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Performance bonus linked to clear targets
• Equipment stipend for laptop or headset
• Career progression into a mid-level role
• Weekly one-to-one coaching sessions

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–650 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.