Junior IT Helpdesk Technician (Remote) – 0–1 Years | Medina, Saudi Arabia

This remote it support vacancy is open to candidates in Saudi Arabia (candidates near Medina preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Respond to first-line IT tickets and log every step taken
• Keep users informed about progress on their request
• Troubleshoot common software, printing and connectivity problems
• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records

• Interest in a technical support career
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Clear written English

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Performance bonus linked to clear targets
• Paid onboarding and structured training
• Equipment stipend for laptop or headset
• Wellness day each quarter

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,600–8,100 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.