Junior IT Helpdesk Technician (Remote) – 0–1 Years | Worldwide Remote

This is a fully remote it support role you can do from home in worldwide, with priority given to Gulf-based applicants. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Guide users through password resets, access issues and basic setup
• Keep users informed about progress on their request
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets

• Reliable internet and a capable computer
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Clear written English

• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Friendly, multicultural remote team
• Certificate of completion for internship graduates
• Clear performance reviews every quarter
• Referral bonus scheme

There is a clear path from this role into a mid-level position as your skills grow.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 300–700 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.