Junior IT Helpdesk Technician (Remote) – 1–2 Years | Fujairah, United Arab Emirates

This is a fully remote it support role you can do from home in United Arab Emirates (candidates near Fujairah preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Monitor ticket queues so nothing breaches response targets
• Escalate complex incidents to second-line engineers with full context
• Write short how-to guides for recurring issues
• Troubleshoot common software, printing and connectivity problems
• Keep users informed about progress on their request
• Maintain asset and licence records
• Support new-joiner account creation and device setup

• Reliable internet and a capable computer
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Clear written English
• Patience explaining technical steps in plain language

• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Wellness day each quarter
• Access to online learning subscriptions
• Paid annual leave and public holidays
• Fully remote work with no commute
• Certificate of completion for internship graduates

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.