Junior IT Helpdesk Technician (Remote) – 1–2 Years | GCC Remote

A work-from-home it support opportunity for people living in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Escalate complex incidents to second-line engineers with full context
• Write short how-to guides for recurring issues
• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken
• Test fixes before closing a ticket
• Troubleshoot common software, printing and connectivity problems
• Maintain asset and licence records

• Solid understanding of Windows and common office software
• Clear written English
• Reliable internet and a capable computer
• Interest in a technical support career
• Patience explaining technical steps in plain language

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Career progression into a mid-level role
• Referral bonus scheme
• Equipment stipend for laptop or headset
• Paid onboarding and structured training
• Certificate of completion for internship graduates

Strong performers are supported to take on more complex work within the first six months.

Applications are welcome from residents of any GCC country. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.