Junior IT Helpdesk Technician (Remote) – 1–2 Years | Medina, Saudi Arabia

This remote it support vacancy is open to candidates in Saudi Arabia (candidates near Medina preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Write short how-to guides for recurring issues
• Test fixes before closing a ticket
• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup
• Maintain asset and licence records

• Solid understanding of Windows and common office software
• Interest in a technical support career
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language

• Arabic language support
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Weekly one-to-one coaching sessions
• Paid onboarding and structured training
• Fully remote work with no commute
• Equipment stipend for laptop or headset
• Wellness day each quarter

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.