Junior IT Helpdesk Technician (Remote) – 1–2 Years | Qatar

A work-from-home it support opportunity for people living in Qatar. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Escalate complex incidents to second-line engineers with full context
• Keep users informed about progress on their request
• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup
• Guide users through password resets, access issues and basic setup

• Clear written English
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Paid annual leave and public holidays
• Weekly one-to-one coaching sessions
• Mentorship from an experienced team lead
• Clear performance reviews every quarter
• Career progression into a mid-level role

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,700–10,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.