Junior IT Helpdesk Technician (Remote) – 1–2 Years | Salalah, Oman

We are hiring for a remote it support position based in Oman (candidates near Salalah preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Keep users informed about progress on their request
• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken
• Maintain asset and licence records
• Support new-joiner account creation and device setup

• Clear written English
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Weekly one-to-one coaching sessions
• Clear performance reviews every quarter
• Paid onboarding and structured training
• Certificate of completion for internship graduates

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 350–800 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.