Junior IT Helpdesk Technician (Remote) – Fresh Graduates | Doha, Qatar

This remote it support vacancy is open to candidates in Qatar (candidates near Doha preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Monitor ticket queues so nothing breaches response targets
• Troubleshoot common software, printing and connectivity problems
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context

• Interest in a technical support career
• Clear written English
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer

• Arabic language support
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Paid onboarding and structured training
• Flexible start times within the Gulf working day
• Certificate of completion for internship graduates
• Paid annual leave and public holidays
• Weekly one-to-one coaching sessions
• Career progression into a mid-level role

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,800–8,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.