Junior IT Helpdesk Technician (Remote) – Fresh Graduates | GCC Remote

A work-from-home it support opportunity for people living in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. You will be given written processes, short training sessions and a direct point of contact for questions.

• Maintain asset and licence records
• Keep users informed about progress on their request
• Test fixes before closing a ticket
• Monitor ticket queues so nothing breaches response targets
• Troubleshoot common software, printing and connectivity problems

• Solid understanding of Windows and common office software
• Clear written English
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Certificate of completion for internship graduates
• Friendly, multicultural remote team
• Referral bonus scheme
• Paid onboarding and structured training
• Equipment stipend for laptop or headset

Strong performers are supported to take on more complex work within the first six months.

Applications are welcome from residents of any GCC country. The indicative range for this role is 3,400–7,650 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.