Junior IT Helpdesk Technician (Remote) – Fresh Graduates | Khobar, Saudi Arabia

This is a fully remote it support role you can do from home in Saudi Arabia (candidates near Khobar preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. You will be given written processes, short training sessions and a direct point of contact for questions.

• Respond to first-line IT tickets and log every step taken
• Maintain asset and licence records
• Keep users informed about progress on their request
• Test fixes before closing a ticket
• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup

• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Clear written English
• Interest in a technical support career
• Patience explaining technical steps in plain language

• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Referral bonus scheme
• Monthly internet and home-office allowance
• Equipment stipend for laptop or headset
• Weekly one-to-one coaching sessions
• Friendly, multicultural remote team

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,400–7,650 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.