Junior IT Helpdesk Technician (Remote) – Fresh Graduates | Salalah, Oman

We are hiring for a remote it support position based in Oman (candidates near Salalah preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup
• Test fixes before closing a ticket
• Monitor ticket queues so nothing breaches response targets
• Support new-joiner account creation and device setup

• Interest in a technical support career
• Clear written English
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer

• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Mentorship from an experienced team lead
• Career progression into a mid-level role
• Access to online learning subscriptions
• Clear performance reviews every quarter
• Equipment stipend for laptop or headset

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 250–650 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.