Junior IT Helpdesk Technician (Remote) – Fresh Graduates | Sharjah, United Arab Emirates

A work-from-home it support opportunity for people living in United Arab Emirates (candidates near Sharjah preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Support new-joiner account creation and device setup
• Test fixes before closing a ticket
• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup

• Clear written English
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer

• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Certificate of completion for internship graduates
• Career progression into a mid-level role
• Friendly, multicultural remote team
• Equipment stipend for laptop or headset
• Referral bonus scheme

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,400–8,050 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.