Junior IT Helpdesk Technician (Remote) – Internship | GCC Remote

We are hiring for a remote it support position based in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

• Monitor ticket queues so nothing breaches response targets
• Test fixes before closing a ticket
• Maintain asset and licence records
• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken

• Reliable internet and a capable computer
• Clear written English
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Currently studying or graduated within the last two years

• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Monthly internet and home-office allowance
• Clear performance reviews every quarter
• Access to online learning subscriptions
• Friendly, multicultural remote team
• Certificate of completion for internship graduates
• Paid annual leave and public holidays

Strong performers are supported to take on more complex work within the first six months.

Applications are welcome from residents of any GCC country. The indicative range for this role is 120–200 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.