Junior IT Helpdesk Technician (Remote) – Internship | Qatar

We are hiring for a remote it support position based in Qatar. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Monitor ticket queues so nothing breaches response targets
• Write short how-to guides for recurring issues
• Guide users through password resets, access issues and basic setup
• Maintain asset and licence records
• Keep users informed about progress on their request

• Interest in a technical support career
• Clear written English
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Currently studying or graduated within the last two years

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Arabic language support

• Paid annual leave and public holidays
• Paid onboarding and structured training
• Referral bonus scheme
• Mentorship from an experienced team lead
• Friendly, multicultural remote team
• Monthly internet and home-office allowance

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Qatar to apply. The indicative range for this role is 1,450–3,300 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.