Junior IT Helpdesk Technician (Remote) – Internship | Salalah, Oman

A work-from-home it support opportunity for people living in Oman (candidates near Salalah preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Troubleshoot common software, printing and connectivity problems
• Escalate complex incidents to second-line engineers with full context
• Test fixes before closing a ticket
• Monitor ticket queues so nothing breaches response targets
• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup

• Clear written English
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Currently studying or graduated within the last two years

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Paid onboarding and structured training
• Clear performance reviews every quarter
• Certificate of completion for internship graduates
• Weekly one-to-one coaching sessions
• Flexible start times within the Gulf working day

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 120–200 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.