Junior IT Helpdesk Technician (Remote) – Internship | Worldwide Remote

A work-from-home it support opportunity for people living in worldwide, with priority given to Gulf-based applicants. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

• Maintain asset and licence records
• Support new-joiner account creation and device setup
• Troubleshoot common software, printing and connectivity problems
• Guide users through password resets, access issues and basic setup
• Monitor ticket queues so nothing breaches response targets

• Patience explaining technical steps in plain language
• Interest in a technical support career
• Reliable internet and a capable computer
• Clear written English
• Currently studying or graduated within the last two years

• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Clear performance reviews every quarter
• Friendly, multicultural remote team
• Mentorship from an experienced team lead
• Weekly one-to-one coaching sessions
• Certificate of completion for internship graduates

Regular feedback helps you build a portfolio of measurable results.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 1,300–3,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.