Junior IT Helpdesk Technician (Remote) – Junior Level | Fujairah, United Arab Emirates

A work-from-home it support opportunity for people living in United Arab Emirates (candidates near Fujairah preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Test fixes before closing a ticket
• Maintain asset and licence records
• Write short how-to guides for recurring issues
• Respond to first-line IT tickets and log every step taken
• Support new-joiner account creation and device setup

• Patience explaining technical steps in plain language
• Interest in a technical support career
• Reliable internet and a capable computer
• Clear written English
• Solid understanding of Windows and common office software

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Monthly internet and home-office allowance
• Paid onboarding and structured training
• Paid annual leave and public holidays
• Clear performance reviews every quarter

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,600–10,900 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.