Junior IT Helpdesk Technician (Remote) – Junior Level | Hawalli, Kuwait

This is a fully remote it support role you can do from home in Kuwait (candidates near Hawalli preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Write short how-to guides for recurring issues
• Respond to first-line IT tickets and log every step taken
• Monitor ticket queues so nothing breaches response targets
• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems
• Keep users informed about progress on their request
• Test fixes before closing a ticket

• Clear written English
• Interest in a technical support career
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support

• Weekly one-to-one coaching sessions
• Paid onboarding and structured training
• Monthly internet and home-office allowance
• Access to online learning subscriptions
• Equipment stipend for laptop or headset
• Referral bonus scheme

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–850 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.