Junior IT Helpdesk Technician (Remote) – Junior Level | Isa Town, Bahrain

This remote it support vacancy is open to candidates in Bahrain (candidates near Isa Town preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Keep users informed about progress on their request
• Escalate complex incidents to second-line engineers with full context
• Guide users through password resets, access issues and basic setup
• Maintain asset and licence records
• Monitor ticket queues so nothing breaches response targets
• Support new-joiner account creation and device setup
• Troubleshoot common software, printing and connectivity problems

• Clear written English
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Interest in a technical support career

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Weekly one-to-one coaching sessions
• Certificate of completion for internship graduates
• Access to online learning subscriptions
• Performance bonus linked to clear targets
• Mentorship from an experienced team lead
• Career progression into a mid-level role

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Bahrain to apply. The indicative range for this role is 200–500 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.