Junior IT Helpdesk Technician (Remote) – Junior Level | Riyadh, Saudi Arabia

This remote it support vacancy is open to candidates in Saudi Arabia (candidates near Riyadh preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Keep users informed about progress on their request
• Monitor ticket queues so nothing breaches response targets
• Maintain asset and licence records
• Escalate complex incidents to second-line engineers with full context
• Test fixes before closing a ticket

• Solid understanding of Windows and common office software
• Interest in a technical support career
• Clear written English
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge

• Paid annual leave and public holidays
• Career progression into a mid-level role
• Clear performance reviews every quarter
• Equipment stipend for laptop or headset

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,600–10,350 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.