Junior IT Helpdesk Technician (Remote) – Junior Level | Sohar, Oman

A work-from-home it support opportunity for people living in Oman (candidates near Sohar preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Escalate complex incidents to second-line engineers with full context
• Support new-joiner account creation and device setup
• Write short how-to guides for recurring issues
• Guide users through password resets, access issues and basic setup
• Troubleshoot common software, printing and connectivity problems

• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Patience explaining technical steps in plain language

• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Access to online learning subscriptions
• Certificate of completion for internship graduates
• Mentorship from an experienced team lead
• Wellness day each quarter
• Performance bonus linked to clear targets

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 200–500 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.