Junior IT Helpdesk Technician (Remote) – Junior Level | Worldwide Remote

A work-from-home it support opportunity for people living in worldwide, with priority given to Gulf-based applicants. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Support new-joiner account creation and device setup
• Respond to first-line IT tickets and log every step taken
• Monitor ticket queues so nothing breaches response targets
• Write short how-to guides for recurring issues
• Keep users informed about progress on their request
• Guide users through password resets, access issues and basic setup
• Troubleshoot common software, printing and connectivity problems

• Reliable internet and a capable computer
• Clear written English
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Access to online learning subscriptions
• Certificate of completion for internship graduates
• Paid annual leave and public holidays
• Referral bonus scheme
• Monthly internet and home-office allowance
• Friendly, multicultural remote team

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 400–900 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.