Junior IT Helpdesk Technician (Remote) – No Experience Required | GCC Remote

This remote it support vacancy is open to candidates in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). This role is open to candidates with no previous work experience — full training is provided from day one. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Monitor ticket queues so nothing breaches response targets
• Support new-joiner account creation and device setup
• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken
• Test fixes before closing a ticket

• Reliable internet and a capable computer
• Interest in a technical support career
• Clear written English
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Performance bonus linked to clear targets
• Mentorship from an experienced team lead
• Certificate of completion for internship graduates
• Paid onboarding and structured training
• Friendly, multicultural remote team
• Referral bonus scheme

Strong performers are supported to take on more complex work within the first six months.

Applications are welcome from residents of any GCC country. The indicative range for this role is 3,000–6,750 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.