Junior IT Helpdesk Technician (Remote) – No Experience Required | Kuwait

This remote it support vacancy is open to candidates in Kuwait. This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Monitor ticket queues so nothing breaches response targets
• Guide users through password resets, access issues and basic setup
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems

• Reliable internet and a capable computer
• Clear written English
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• Basic networking knowledge

• Friendly, multicultural remote team
• Career progression into a mid-level role
• Clear performance reviews every quarter
• Fully remote work with no commute
• Certificate of completion for internship graduates
• Referral bonus scheme

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Kuwait to apply. The indicative range for this role is 200–550 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.